Tenant FAQ's

  • 1) How can I pay my rent?

    Set up a recurring payment in your tenant portal so that you can avoid late fees.  Otherwise you can drop it off through the drop slot at our office.

  • 2) What are your office hours?

     While we offer 24/7 service, we are not phyiscally in the office at all times.  Appointments should be set up in advance when coming to the office.

  • 3) How do I give a notice to vacate?

    At S.I.G., we understand that every property and owner is different. Because of this, our compensation structure for professional management and leasing services is based on certain details specific to each property. Typically, we are compensated for management services with a percentage of the gross rents collected monthly. Compensation for residential leasing for management clients is usually one-half of one month’s rent for an annual lease. We can quickly provide quotes for these services with some basic information. We’re happy to go through that over the phone now! 

    To schedule a quick chat to discuss what this would look like for you, please click the following link: https://calendly.com/kylescottsig/15min


  • 4) When will I get my SD?

     CA law allows for 21 days before the disposition and funds are sent out.  We normally try to send them earlier than that.  

  • 5) What if I want to get a new roommate?

    Contact your team and you will need to have them submit an application.  If they are approved, there will be a new contract drafted that everyone will need to sign. They may not move in until these steps are all completed.

  • 6) Can I get a pet?

     It depends on your property and lease.  All pets must be registered through www.petscreening.com

  • 7) When is my rent late?

    Generally late fees will apply for any balances still owing after the 3rd of each month.  Please check your lease.

  • 8) How do I submit a maintenance request?

    Log into your AppFolio tenant portal, click on "Maintenance Request," describe the issue, and upload photos if possible.

  • 9) What is considered an emergency repair?

     Emergencies include: No hot water, major leaks or flooding, sewage backup, gas leaks (call SoCalGas first), fire (call 911 immediately) and no heat or AC under extreme weather conditions. For after-hours emergencies, call our 24-hour emergency line.  

  • 10) Can I hire my own handyman?

     No. All maintenance must be handled or approved by management to ensure compliance and liability coverage.

  • 11) What should I expect at move-in?

    You'll receive keys, an initial inspection performed by a Property Supervisor. Tenant Self-Inspection: document any existing issues and inform your Property Supervisor within 3 days of moving in. 

  • 12) Can I paint or make changes to the unit?

    Written approval is required before any painting or alterations. Unauthorized changes may be subject to restoration costs at move-out.

  • 13) Is smoking or vaping allowed?

     All properties are non-smoking, including inside units, balconies, and common areas.

  • 14) Which utilities am I responsible for?

    Refer to your lease. Typically, tenants pay for electricity, gas, and internet, while water, sewer, and trash may vary by property.

  • 15) How do I set up my utility accounts?

     Our office has partnered with Utility Valet who can help set up your utilities at no charge to you.  You may also contact you local provider.

  • 16) Can I store personal items in the parking area or hallways?

     No. For safety and compliance, personal storage in common areas in not allowed.

  • 17) What are the RSO, RJOand SCEP fees in my ledger?

     These are fees imposed by the City of Los Angeles which have to do with rent control.

  • 18) What is RUBS?

    RUBS stands for Ratio Utility Billing System.  This is a system which bills back to tenants their proportionate share of the utilities that they have consumed.